Refund Policy
Last Updated: 9/10/2025
🚫 No Refund Policy
Fairytale Genie operates on a no refund policy. We provide a comprehensive free tier that allows you to experience our service before committing to a paid subscription.
🎁 Try Before You Buy
Everyone gets a free story! Our free tier includes:
- ✨ 1 complete fairytale creation
- 👤 1 character profile
- 📤 Basic story sharing capabilities
- 🎨 AI-generated illustrations
This allows you to fully evaluate Fairytale Genie before deciding to upgrade to a paid plan.
1. Why We Don't Offer Refunds
Our no-refund policy is based on the following principles:
- Free Tier Available: Every user can create a free story to test our service
- Transparent Pricing: All features and limitations are clearly outlined before purchase
- Instant Digital Service: Once purchased, you immediately receive access to all premium features
- Fair Business Practice: This policy helps us maintain affordable pricing for all users
2. Before You Purchase
We strongly encourage all users to:
- ✅ Create your free story first
- ✅ Review all plan features on our pricing page
- ✅ Understand the credit system and story limits
- ✅ Consider starting with a lower-tier plan
⚠️ Important: All Sales Are Final
Once you purchase a subscription, the sale is final and non-refundable. This includes:
- Monthly subscriptions
- Annual subscriptions
- Plan upgrades
- Additional credit purchases (when available)
3. Exceptions to Our No-Refund Policy
We may consider refunds only in the following exceptional circumstances:
| Exception | Eligibility | Documentation Required |
|---|---|---|
| Technical Failure Complete service outage preventing any access |
Service unavailable for 7+ consecutive days | Support ticket documentation |
| Billing Error System error causing incorrect charges |
Verifiable system error only | Transaction records |
| Unauthorized Charges Fraudulent use of payment method |
Must be reported within 48 hours | Police report or bank documentation |
4. Subscription Management
Cancellation:
- You can cancel your subscription at any time
- You'll retain access until the end of your billing period
- No partial refunds for unused time
- Cancellation prevents future charges only
Downgrading:
- You can downgrade to a lower plan or free tier
- Changes take effect at the next billing cycle
- No refunds for the price difference
5. How to Avoid Unwanted Charges
To help you avoid purchasing a plan that doesn't meet your needs:
- 📅 Set Calendar Reminders: Mark your billing date to review your subscription
- 📊 Monitor Your Usage: Check your story and credit usage regularly
- ⬇️ Start Small: Begin with the Storybook plan before upgrading
6. Contact Information
📧 Questions About This Policy?
While we maintain a strict no-refund policy, we're always here to help with:
- Account access issues
- Subscription management
- Technical support
- Feature explanations
Email: info@fairytalegenie.com
Response Time: Within 24-48 hours
7. Legal Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you.
8. Policy Updates
We reserve the right to update this refund policy. Changes will be:
- Posted on this page with an updated date
- Effective immediately for new purchases
- Communicated to existing subscribers via email
💡 Remember
The best way to ensure Fairytale Genie is right for you is to start with our free tier. Create your first story at no cost and experience the magic before upgrading!