💰 Our Fair Refund Promise
At Fairytale Genie, we want you to be completely satisfied with our service. We offer a straightforward refund policy designed to be fair to both our customers and our business.
1. Free Trial Period
All new subscribers receive a 3-day free trial when they first sign up for Fairytale Genie Premium. During this trial period:
- You have full access to all premium features
- You can cancel at any time without charge
- No refund is necessary as you haven't been charged yet
- Your subscription will automatically begin after the trial ends
2. Refund Eligibility
| Situation |
Refund Available |
Conditions |
Technical Issues
Service unavailable or malfunctioning |
✅ Full Refund |
Must report within 7 days of billing |
Billing Errors
Incorrect charges or duplicate billing |
✅ Full Refund |
Must report within 30 days |
Dissatisfaction
Service doesn't meet expectations |
✅ Partial Refund |
Pro-rated for unused portion, request within 14 days |
Account Compromise
Unauthorized use of account |
✅ Full Refund |
Must report immediately and cooperate with investigation |
Change of Mind
No longer need the service |
❌ No Refund |
Use free trial period to evaluate service |
3. Refund Timeframes
When You Can Request a Refund:
- Technical Issues: Within 7 days of the billing date
- Dissatisfaction: Within 14 days of the billing date
- Billing Errors: Within 30 days of the charge
- Unauthorized Charges: Within 60 days of discovery
⚠️ Important Limitations
- Refunds are only available for the most recent billing cycle
- Excessive refund requests may result in account termination
- Refunds for gift subscriptions follow the same policy
- Processing fees (where applicable) are non-refundable
4. How to Request a Refund
📋 Refund Request Process
- Contact Support: Email us at info@fairytalegenie.com with your account details
- Provide Information: Include your reason for the refund request and relevant details
- Wait for Review: We'll review your request within 2-3 business days
- Receive Decision: You'll get an email with our decision and next steps
- Processing: Approved refunds are processed within 5-7 business days
Required Information for Refund Requests:
- Account email address
- Approximate date of the charge
- Reason for refund request
- Any relevant screenshots or error messages
- Last 4 digits of the payment method used
5. Refund Processing
Processing Times:
- Credit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-10 business days
Note: Refund processing times depend on your payment provider and may take longer during holidays or weekends.
6. Cancellation vs. Refund
Cancellation:
- Stops future billing immediately
- You keep access until the end of your current billing period
- No refund for the current period (unless eligible above)
- Can be done anytime through your account settings
Refund:
- Returns money for current or recent billing period
- May result in immediate loss of access to premium features
- Requires approval based on our refund policy
- Must be requested through customer support
7. Special Circumstances
Family Accounts:
For accounts primarily used by children under 18, parents/guardians can request refunds on behalf of their family members under the same conditions as regular accounts.
Educational Discounts:
Accounts with educational discounts follow the same refund policy, but the refund amount will be based on the discounted price paid.
8. Dispute Resolution
If you're not satisfied with our refund decision:
- You can appeal by providing additional information
- We'll conduct a secondary review within 5 business days
- For unresolved disputes, you may contact your payment provider
- Legal disputes are subject to binding arbitration as outlined in our Terms of Service
9. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will:
- Be posted on this page with an updated "Last Updated" date
- Be communicated to active subscribers via email
- Take effect 30 days after notification
- Not affect refund requests submitted before the change